Privacy Policy
Mindful AI, Inc. ("Mindful AI," "we," "us") operates the Sage app (the "App"). This policy explains what data we collect, how we use it, who we share it with, how long we keep it, and your choices.
Sage is an AI emotional-companion app. Your text messages are sent to a third-party AI provider to generate responses, and during video calls your microphone audio is streamed to our video-call provider — see Section 4. Sage never uses your camera.
The App is offered only to users in the United States and Canada and is intended for adults 18 and older.
1. Contact
Mindful AI, Inc. — sage@mindfulai.io
2. Not Medical or Crisis Care
Sage is not a therapist, medical provider, or crisis service, and does not provide professional advice. If you are in crisis or thinking about harming yourself or others, call or text 988 (Suicide Crisis Lifeline), or call 911 (U.S. and Canada).
3. Data We Collect
- Account info: You sign in with Apple or Google. We do not collect or store a password. We may receive your name and email address (or a private relay email if you use Apple's "Hide My Email"). The App also asks what Sage should call you; that name is stored with your account.
- Your messages: The messages you send and the responses generated are stored so you can continue past conversations. To help keep you safe, messages are automatically screened for language suggesting a risk of harm; when detected, the App shows crisis resources and a safety flag is stored with your conversation history. Safety flags are used only within the App and are never shared with anyone.
- Microphone (video calls only): If you choose to start a video call, your microphone audio is streamed in real time to our video provider so Sage can hear and respond to you. The App never turns on your camera; Sage cannot see you. The provider keeps a recording of the call so a transcript can be produced; the recording is retained for up to 30 days after the call and then deleted automatically. The transcript is stored as part of your conversation history, just like text messages.
- Memory notes: After each conversation, an AI-generated summary of what matters — for example your name, the people and situations you talk about, and what has helped you — is stored so Sage can remember you between conversations.
- Subscription status and purchase records: If you subscribe, we receive purchase and subscription-status records from Apple via our subscription-management provider, and we track your remaining video-call minutes. We never see your payment card details.
- Messages you send us: If you write to us from inside the App, your message, the name you gave Sage, and your sign-in email are emailed to us so we can reply.
- Diagnostics: Crash and error reports needed to keep the App working, including a user identifier, device model, operating system version, and IP address. Conversation text is never included in these reports.
We do not collect your precise location.
4. Third-Party AI Providers
Text conversations. To generate text responses, the content of your messages is sent to a third-party AI language-model provider. The same provider produces the memory notes described in Section 3 and performs the automated safety screening. It processes this content only to return the result to us and acts as our service provider for this purpose.
Video calls. Video calls are powered by a third-party AI video-call provider. When you start a video call, your microphone audio is streamed in real time to that provider, which processes your voice to enable a natural, responsive conversation, and generates the video and voice of your AI companion. The companion you see and hear is an AI-generated avatar, not a real person. The AI model that speaks during video calls runs on the provider's platform. The provider keeps a recording of the call so a transcript can be produced; the recording is retained for up to 30 days after the call and then deleted automatically.
By creating an account you agree to this processing. You can use Sage by text only and never start a video call. We do not authorize the use of your messages, audio, or transcripts to train third-party AI models.
5. How We Use Data
We use your data only to operate the App: generating responses, maintaining your conversation history and Sage's memory of you, keeping the App secure, replying when you write to us, and fixing problems. We may access your conversation history when necessary to provide support you request, to investigate a technical problem or a complaint, or to comply with law. We do not use your messages for advertising.
6. We Do Not Sell or Share Your Data
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. The only third parties that process your data are the service providers that help us run the App (Section 8). We may also disclose data where required by law, legal process, or a lawful request from a public authority.
7. Data Retention
Your messages, call transcripts, and memory notes are kept for as long as your account exists, so Sage can maintain continuity with you. Call recordings are held by our video-call provider for up to 30 days. You can delete your account anytime in the App's Account settings. This deletes your account, your Apple or Google sign-in connection, and the personal information associated with your account, except what we must keep by law. We may keep de-identified data to improve Sage and will not try to re-identify it.
8. Service Providers
We rely on a small number of service providers to run the App. Each processes your data only on our instructions and only for the purpose listed below, and each is contractually required to provide the same or equal protection of your data as described in this policy.
- AI language model — text responses, memory notes, and safety screening
- AI video calls — real-time voice processing and your companion's video and voice
- Sign-in — Sign in with Apple and Google Sign-In
- Authentication and data storage — your account and conversation history
- Subscription management — purchase records and subscription status from Apple
- Crash and error reporting — the diagnostics described in Section 3
- Email delivery — when you write to us
- App build and delivery — building and distributing the App
A current list of these providers is available on request at sage@mindfulai.io.
9. Your Rights
You may request to access, delete, or correct your data, and California residents have additional rights under the CCPA, including the right to limit use of sensitive personal information. To exercise any right, email sage@mindfulai.io or use the in-app delete tools. We do not discriminate against you for exercising your rights. Canadian users: Your information is processed and stored in the United States, where privacy laws may differ from those in Canada.
10. Children
The App is for adults 18 and older. We do not knowingly collect data from anyone under 18. If you believe a minor has provided us data, email sage@mindfulai.io and we will delete it.
11. Security
We use reasonable safeguards, including encrypted data transport and access controls, to protect your data. No system is completely secure, so we cannot guarantee absolute security.
12. Changes
We may update this policy. Material changes will be reflected in the "Last updated" date and, where appropriate, noticed in the App.